Change Management

Services

Change Management

For new client programs to be successful, the implementation process must be carefully managed – addressing amongst other things work force reluctance to change, training requirements, organisational objectives and the management of incumbent agents. RTM recognises this and is ready to assist with proven change management strategies to help you through this process.

It is often said that change can take an instant, but resistance to change can last a lifetime. The process of change can often be a tricky one. At RTM we have an established process in place, refined over many years of active change management experience, to optimise the transition period for clients.

Key Benefits:

  • Identify the needs of your workforce through a needs analysis conducted by RTM
  • Meet those needs and any workforce concerns through a strategically developed and tailored induction program created by RTM
  • Effectively train your workforce so they can successfully undertake your new travel processes
  • Maximise the success of your travel program by encouraging staff support and building their knowledge through interactive road shows run by RTM

 

 

Travel Policy Development

Services

Travel Policy Development

Without the right travel policy, you could be leaving significant money on the table simply because you can’t see it. RTM has the strategies and the know-how to shine the light on your current travel program to identify a travel policy which will uncover savings and efficiencies for your business, and then drive that policy to ensure maximum uptake by your workforce.

RTM is ready to work with you to create and drive a compelling travel management policy that will not only maximise your return on investment, but will also deliver on specific client objectives. 

Key Benefits:

  • Recognise your current costs, spending patterns and policy compliance situation
  • Avoid unnecessary wastage in order to optimise ROI
  • Enhance the cost efficiency of your travel spend
  • Centralise control of your travel program 
  • Use benchmarking information to uncover saving opportunities
  • Tighten policy compliance through automation

 

 

Behavioural Analysis

Services

Behavioural Analysis

As a matter of course, RTM monitors client buying behaviour and utilises detailed management information reporting to measure and manage booking behaviours which impact your expenditure. By doing this, RTM can discover savings for your business and further enhance your travel policy to take advantage of opportunities presented through behavioural change.

By making changes to your booking behaviour, you could access significant amounts of previously lost savings. Our in-depth diagnostic approach to behavioural analysis will ensure the most effective travel management program for you is always in place.

Key Benefits:

  • Access analysis of your travel bookers’ purchasing and travelling behaviour 
  • Uncover saving opportunities and wastage risks through intricate management reporting
  • Access detailed quarterly reports from your Client Value Manager on the health of your booking behaviour
  • Use benchmarking information and results forecasting to accurately assess the impact of behaviour change

 

 

Dedicated Account Management

Services

Dedicated Account Management

Dynamically capitalising on cost saving opportunities, identifying gaps in travel management programs, delivering compelling travel technology solutions and providing unparalleled levels of service and personalisation – these are all deliverables which require a tailored and expert approach. RTM’s unique organisational structure will see you allocated a dedicated Client Value Manager and consulting team. Further to this, you will also enjoy access to our After Hours team for emergency assistance around the clock.

RTM will provide you with tailored and expert solutions focused on Return on Investment (ROI) through our unique and dedicated account management structure.

Your dedicated team will:

Support any air travel, accommodation, and car rental bookings
Detect areas of deficiency or non-compliance within your travel policy and report these to you for quick resolution
Maintain your traveller profile database, recording membership details and individual preferences
Remain involved in all ongoing meetings reviewing the performance of RTM’s service delivery
Resolve accounting queries
Be available 24 hours of the day, seven days of the week
  • Support any air travel, accommodation and car rental bookings
  • Detect areas of deficiency or non-compliance within your travel policy and report these to you for quick resolution
  • Maintain your traveller profile database, recording membership details and individual preferences
  • Remain involved in all ongoing meetings reviewing the performance of RTM’s service delivery
  • Resolve accounting queries
  • Be available 24 hours of the day, seven days of the week

Mining Knowledge

Services

Mining Knowledge

At RTM, we pride ourselves on our ability to meet the specialised needs of the resource sector. Steeped in the mining culture, RTM offers unique expertise and know-how which is explicitly required in order to effectively manage the travel requirements of this industry.

RTM understands that a unique perspective is required for the successful management of travel programs for those in the resource industry. This is why we are the leading travel management company operating in this space.

 

Key areas of expertise:

  • An in-depth understanding of the regional airlines vital to your business - RTM understands not only how these smaller carriers operate, but their processes and how best to work with them to meet client needs
  • With strong existing relationships in place, RTM can book these lesser-known carriers even when they are outside of the Global Distribution System (GDS). Some of the carriers that we have close relationships with are Regional Express, Skywest, MacAir, Alliance Airlines and Airlines of PNG.
  • The delivery of regional and remote accommodation in areas which typically have minimal available inventory 
  • Effective management of travel to remote overseas destinations, with a clear understanding of cultural and security issues, and working visa requirements
  • Direct relationships with smaller, lesser known airlines and their specific requirements both domestically and in remote overseas destinations
An in-depth understanding of the regional airlines vital to your business – RTM understands not only how these smaller carriers operate, but their processes and how best to work with them to meet client needs.  
With strong existing relationships in place, RTM can book these lesser-known carriers even when they our outside of the Global Distribution System (GDS). Some of the carriers that we have close relationships with are Regional Express, Skywest, MacAir, Alliance Airlines, Air PNG and more.
The delivery of regional and remote accommodation in areas which typically have minimal available inventory 
Effective management of travel to remote overseas destinations, with a clear understanding of cultural and security issues, and working visa requirements.
Direct relationships with smaller, lesser known airlines and their specific requirements both domestically and in remote overseas destinations
A clear understanding of health and safety implications for travel, including Enterprise Bargaining Agreements and fatigue management
Management of shift changes and the FIFO and DIDO markets
Delivery of charter flights, block seat bookings, hotel rotations, helicopters and transfer buses
Proven experience in crisis management and evacuations – including not only the visibility to know where your contractors at any time, but the ability to quickly and efficiently evacuate them when needed. 
Accurate deliverance of Enterprise Bargaining Agreement compliance – RTM is able to track and manage the EBA requirements of your staff, booking travel and itineraries to ensure you are always meeting your obligations.
Inbound travel and visa compliance – we understand that often workers will travel from overseas to work in this industry and we are prepared to manage their travel and accommodation requirements in line with their visa requirements. We can also manage the requirements that go hand in hand with workers relocating from overseas for a long stay and can help with moving their personal property and finding suitable long stay accommodation.
Facilitation of FIFO family and leisure requirements – work/life balance is important and RTM can help by providing leisure travel management services for your staff and their families. 
Effective management of chargebacks and on-charging, and the facilitation of payment systems and reconciliations
RTM understands that a unique perspective is required for the successful management of travel programs for those in the resource industry. This is why we are the leading travel management company operating in this space.


  • A clear understanding of health and safety implications for travel, including Enterprise Bargaining Agreements and fatigue management
  • Management of shift changes and the FIFO and DIDO markets
  • Delivery of charter flights, block seat bookings, hotel rotations, helicopters and transfer buses
  • Proven experience in crisis management and evacuations – including not only the visibility to know where your contractors are at any time, but the ability to quickly and efficiently evacuate them when needed
  • Accurate deliverance of Enterprise Bargaining Agreement compliance – RTM is able to track and manage the EBA requirements of your staff, booking travel and itineraries to ensure you are always meeting your obligations
  • Inbound travel and visa compliance – we understand that often workers will travel from overseas to work in this industry and we are prepared to manage their travel and accommodation requirements in line with their visa requirements. We can also manage the requirements that go hand in hand with workers relocating from overseas for a long stay and can help with moving their personal property and finding suitable long stay accommodation
  • Facilitation of FIFO family and leisure requirements – work/life balance is important and RTM can help by providing leisure travel management services for your staff and their families
  • Effective management of chargebacks and on-charging, and the facilitation of payment systems and reconciliations

 

 

The Mining Desk

Services

The Mining Desk

In order to increase the availability of regional and rural inventory, RTM has established a dedicated Mining Desk, specifically put in place to service the unique accommodation needs of our valued resource client base.

For successful travel management in the regions you work in, an involved and continually evolving knowledge base is required – RTM offers you this through our dedicated consultants who are located where you need them.

Key Benefits:

Location of accommodation and car services where to other providers there would appear to be none
Centralised coordination of sourcing and booking of non-GDS hotels, campsites and mine-servicing vehicles
Negotiation of bulk hotel rates with regional suppliers
A one-stop booking service for all regional content
Local knowledge and supplier contacts to solve problems
Emergency assistance through intrinsic knowledge of the region, people and suppliers involved
  • Location of accommodation and car services where, in comparison to other providers, there would appear to be none
  • Centralised coordination of sourcing and booking of non-GDS hotels, campsites and mine-servicing vehicles
  • Negotiation of bulk hotel rates with regional suppliers
  • A one-stop booking service for all regional content
  • Local knowledge and supplier contacts to solve problems
  • Emergency assistance through intrinsic knowledge of the region, people and suppliers involved

 

 

Charter Negotiation

Services

Charter Negotiation and Management

RTM is uniquely positioned to best negotiate, coordinate and manage the charter fleet requirements of those in the resource industries. Through proven experience, expert knowledge and strong supplier networks, RTM is best positioned to meet your charter needs.

RTM understands the importance that charter negotiation and management plays in the travel management process of those in the resource industries and would welcome the opportunity to discuss this with you in more detail.

Key Benefits:

  • Centralised management of your charter requirements 
  • Effective negotiation of charters through leveraging of RTM’s existing supplier networks
  • Expert coordination of your charter aircraft fleet
  • Accurate management of flight manifests

 

 

Emergency Evacuation

Services

Emergency Evacuation

Emergency situations often strike with little warning, and when they do, quick and decisive action is required to get your staff to safety. RTM has a proven crisis management process in place to ensure your workforce is looked after when they need it most – such as when in January 2011 RTM was called upon to relocate and accommodate more than 550 staff for CITIC Pacific in less than 24 hours in the face of a cyclone alert in Western Australia.

When disaster strikes, you need to have proven experience and processes on your side to ensure the safety of your workforce.

Key Benefits:

Proven experience in crisis management and evacuations
Existing strong relationships with suppliers to enable evacuations and access inventory even when capacity is exhausted – for example, in the CITIC Pacific evacuation, CTM worked with Qantas to divert a scheduled flight to allow the evacuation of additional staff when no other capacity was available.
State of the art technology which can quickly locate and communicate with your contractors.
24/7/365 emergency assistanc
  • Proven experience in crisis management and evacuations
  • Existing strong relationships with suppliers to enable evacuations and access inventory even when capacity is exhausted – for example, in the CITIC Pacific evacuation, RTM worked with Qantas to divert a scheduled flight to allow the evacuation of additional staff when no other capacity was available
  • State of the art technology which can quickly locate and communicate with your contractors
  • 24/7/365 emergency assistance